The Withdrawal Policy clarifies the requirements and procedures for any requested withdrawals. Should there be any discrepancy with the Terms and Conditions, the Terms and Conditions shall supersede this Policy.
Before processing your first withdrawal request, we are required to verify certain documentation. You will receive an email from our support team identifying the specific documentation needed to complete your withdrawal.
Here are the types of documentation you may be requested to provide:
The photograph page of a valid Passport, Driving License or National ID card. Your name, photograph and signature must be clearly visible.
A recent utility bill, such as an electricity or phone bill. The bill must include your name and address as registered on your account, and must be less than 3 months old.
Online utility bills cannot be accepted as proof of address. We only accept scans of hard copy Utility Bills such as electricity or water bill which are not older than 3 months.
Proof of ownership of the deposit and withdrawal accounts:
Credit or debit cards: Front and back of the card used for the deposit. Please let visible only the first 6 digits and the last 4 of the front and also block out the 3 digit security code on the back of the credit card. The card must be signed.
Skrill/MoneyBookers: Screenshot of the “Profile” page, found under My Account >>Settings>>Personal info in the Skrill website. Your full name and address must be clearly visible.
Neteller: Screenshot of the “Details” page in the Neteller website. Your name, address, and email must be clearly visible.
Wire Transfer: Recent bank statement (issued less than 3 months ago). The bank account number, and your full name and address must be clearly visible. (You may block out the transaction details on the statement.)
In some cases, we may ask for additional documentation not mentioned above and/or for the documents to be notarized.
If the documentation is not received within 5 business days, your withdrawal request may be declined, and the funds returned to your balance.
Your request will be processed within 5 business days once all the documentation has been received and verified, assuming all requirements have been met.
To ensure a fast processing of the withdrawal, please reply to the email from our support team and attach scanned copies of the requested documentation.
You may also send the above documents at any time to firstname.lastname@example.org.
We may require phone verification before processing your withdrawal request. If we are unable to complete the phone verification, your withdrawal request may be declined and the funds returned to your balance.
The minimum withdrawal amount is 50 Euro per withdrawal.
Withdrawal requests are limited to 10,000 Euro per 30 day period.
Any requests not within these limits will be declined, and the funds will be returned to your balance. Our Loyal Customers could contact support to raise this limit.
You may then place a new withdrawal request in-line with these limits.
Withdrawal Payment Methods
The withdrawal payment methods are the following: Neteller, Skrill, Paysafecard, Rapid Transfer
In certain cases we keep the rights to change the withdrawal method to Wire Transfer.
We aim to process all withdrawal requests within one (1) business day for verified players from the time that we receive all the requested documentation.
Once we have processed your withdrawal, you will receive your funds according to the financial institutions’ regular processes. As a guide, these timelines are usually:
Credit cards: 10 business days (not available at the moment)
Skrill: less than hour
Neteller: less than hour
Bank Transfers: 5-9 business days
One withdrawal request is free of charge / day.
We charge 2% withdrawal fee for all additional withdrawals
Please note that once all documentation has been received, all withdrawal requests will be reviewed in accordance with our General Terms and Conditions, Bonus Terms and Conditions and AML Policy.